Shipping policy

Shipping Policy

Effective Date: August 5, 2026

Thank you for shopping with VHSupply. We are committed to providing a smooth and reliable shipping experience. Please read our shipping policy carefully before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
Orders placed after business hours, on weekends, or holidays will begin processing on the next business day.

Please note that processing times are separate from shipping transit times.

Shipping Methods & Delivery Times

United States

Estimated delivery time:

3–7 business days

International Shipping

Estimated delivery time:

7–21 business days, depending on the destination country and customs processing.

International shipping is offered at a flat rate of $19.99 USD.

Please note that delivery times are estimates and are not guaranteed.

Shipping Carriers

We ship orders using trusted carriers, including:

USPS
UPS
FedEx

The shipping carrier will be selected based on the destination, package size, and the most efficient delivery option available.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours to update after the label has been created.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

VHSupply is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses submitted during checkout.

If your order has not yet shipped, please contact us immediately to request an address correction.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is under the carrier's responsibility.

VHSupply is not responsible for:

Shipping delays caused by the carrier.
Weather-related delays.
Customs delays.
Lost or stolen packages marked as delivered.

If your package appears to be lost, please contact the shipping carrier first. If additional assistance is needed, we will gladly help you file a claim whenever possible.

Damaged Packages

If your order arrives damaged during transit, please contact us within 48 hours of delivery.

Include:

Your order number.
Clear photos of the damaged product.
Photos of the shipping box and packaging.

We will review each case individually and work toward an appropriate resolution.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country's customs authorities.

These charges are not included in the purchase price or shipping cost.

Shipping Restrictions

Certain products or destinations may have shipping restrictions due to carrier regulations or local laws. If we are unable to fulfill your order, you will be contacted and refunded if necessary.