Frequently Asked Questions
Is your hair 100% human hair?
Yes. Our wigs and hair extensions are made with 100% human hair and are selected for softness, movement, and a natural appearance.
Will the hair color look exactly the same as the photos?
We do our best to represent every color accurately. However, slight variations may occur because of lighting, screen settings, and the nature of human hair.
How do I choose the right wig length?
Lengths are measured when the hair is stretched straight. Curly and wavy textures may appear shorter than straight hair at the same listed length.
Can the lace be customized?
Yes. Depending on the wig, the lace can be customized, tinted, or trimmed for a more natural-looking installation.
Are lashes returnable?
Opened eyelashes are non-returnable for hygiene and safety reasons.
Can I straighten, curl, or style my human hair wig?
Yes. Human hair wigs can be styled with heat tools. We recommend using a heat protectant and avoiding excessive heat to help preserve the hair.
How long does order processing take?
Orders are typically processed within 1–3 business days, Monday through Friday, excluding U.S. holidays.
How long does shipping take?
U.S. delivery typically takes approximately 3–7 business days after processing. International delivery may take approximately 7–21 business days, depending on the destination and customs.
Do you offer free shipping?
Yes. We offer free U.S. shipping on orders over $149.99. Other shipping options and rates are displayed at checkout.
Will I receive tracking information?
Yes. Once your order ships, you will receive a shipping confirmation email with your tracking information. Tracking may take up to 24 hours to update after the shipping label is created.
Can I return or exchange my wig or hair extensions?
Return requests must be made within 7 days of delivery. Products must be unopened, unused, uninstalled, unwashed, uncolored, and in their original packaging to be considered for return.
Are opened or used hair products returnable?
No. For hygiene reasons, wigs and hair extensions that have been opened, worn, installed, washed, cut, colored, or chemically altered cannot be returned.
What if my order arrives damaged or I receive the wrong item?
Please contact us as soon as possible with your order number and clear photos of the product and packaging. We will review the issue and help with an appropriate resolution.
How can I contact VHSupply if I have a question about my order?
You can contact our customer support team at support@vhsuppliescom.com. Please include your order number whenever possible.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.